Frequently Asked Questions & Answers
We have gathered the most frequently questions we receive. Is there anything else you’re wondering about that we do not take up here, do not hesitate to contact us.
Details can be found under “contact“.
The final cleaning before departure
The tenant is responsible for the cleaning of the object when checking out. If the tenant want to buy the cleaning service we have good some contact with a few cleaning company’s we like to recommend. If the tenant decide to book cleaning its good to book this far in advance as the weekend staff could be few on some cleaning company’s.
If the controller don’t approve the cleaning; pictures are taken and the tenants deposit is partially or fully taken.
When do I pay my booking?
The advance payment / down payment is paid a few hours after the time of booking. The remaining amount plus the deposit is payable 35 days before arrival.
What is deposit?
Deposit is a insurance sum that is different depending on the object and its interior. The reason of the deposit is that it should fully or in part cover any damages that may arise during a holiday week, the deposit also meant to cover if the object is not left cleaned or if the object is not left in time. The deposit will be fully refunded to the tenant if the object is left intact, clean and on time. The deposit is paid back at the latest two weeks after check-out.
Can I bring pets?
In some of our houses its allowed to bring pets, this is in that case written in the description. The tenant is responsible for that the pet is housebroken, gentle on/to furniture and surroundings. If the object needs to be decontaminated after stay with pet the tenant is obliged under our contract to stand for the costs of decontamination.
There are private things in the house, should it be so?
Several of our cottages are often private holiday cottages, where there are sometimes private things in cabinets, drawers and sometimes the cottage owner has marked his own box in the freezer. We hope that everyone will have an understanding of it.
2 to 3 days before the check-in date you will receive an email with information about where you pick up keys etc., make sure you enter an e-mail address that is valid and that you have access to throughout your stay so that you do not miss important information.
Are we allowed to bring an extra bed?
It is not allowed to bring an extra bed without getting approval from us. This question we have to take up with the respective owners of property. If the tenant receives approval to be a person in addition to the number of beds it can mean a reasonable cost to the tenant because there will be more abrasion and more water & electricity consumption, this cost appears in that case at the time of booking.
What day is check in & check out?
The rental period is almost always Saturday-Saturday (with the exception of week 25 and 26) if the tenant and the broker have not agreed otherwise. Week 25 is Midsummer week can be rented Saturday -Sunday, 8 nights. Week 26 Sunday-Saturday, 6 nights.
Should I bring bed linen & towels?
Bed linen & towels does not exist in our objects, most commonly is that you as a tenant/guest brings this. Bed linen & towels can be rented by us or optionally by the property owner upon request. Email us about this and we will solve the option that is best suited for the object that you are interested in. Please notice that we wash the linen at home and dry it outside when weather permits in order to save our environment.
By recommending local food producers, restaurants, craftsmen and small business owners, we hope that you as visitors will find so many exciting and interesting places that you hardly have to leave the islands during your holiday. Then both we and you – and our environment, have drawn a winning ticket. We can almost guarantee that you will have great experiences / good taste memories and a warm welcome when you visit our talented and skilled local small business owners while also working for sustainable tourism.
Terms and Conditions
Read our Terms and Conditions here General Terms